Scenario 1
Business believes we cost too much and take too long to deliver what they want.
This may result in budgets that are more difficult to attract and technical approaches, choices and solutions that are difficult to defend.
The Business is looking at alternatives that range from low-code/no-code, to working with
vendors for products directly, that may not be secure, interoperable or scalable.
Scenario 2
Application portfolio costs are out of control. Application inventory is maintained in
multiple lists with no single version of truth or a standard set of attributes.
Duplicate applications cause confusion, support cost overruns and affects onboarding timelines and risk management.
Business impact analysis is difficult to define, and opportunities for consolidation or divesting are not supported by information for comparative analysis.
Affect on the customer journey of the technology owner:
- Frustration with inability to deliver more progress against objectives and desired outcomes.
- Irritation that the Business may look outside of IT for lack of faith and trust in technical
capabilities. - Anxiety that IT will be out of step with compliance and be hampered during situations
requiring disaster recovery or business continuity. - Tension is felt when the IT budget is causing heavier impacts on costs and putting IT
under the microscope.